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Refund and Returns Policy
Welcome to Garden Scents Garden Center
Eligibility
Hard Goods (non plant material).
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and proof of purchase(Garden Scents Garden Center Receipt).
Goods are exempt from being returned or exchanged are Fertilizers, Pesticides, chemicals of any kind, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Additional non-returnable items:
- Health and personal care items
- Any item that is returned more than 30 days after initial purchase.
- Sale items
To complete your return, we require a receipt or proof of purchase. If the customer name is not on the receipt or proof of purchase is not presented with the return, the return will not be approved.
Plant Material
Please refer to Plant Material Warranty and Return Policy for policy on plant material returns.
Refunds
Once your return is received and inspected and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This usually takes between 3 to 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you need to bring the item directly to our store at 234011 Range Rd 284, Rocky View County.
Gifts
There are no refunds for items given as gifts. Exchanges may be permitted if the gift receipt is presented at time of exchange, and must be done at the Garden Scents Garden Center Store.
Shipping returns
To return your product, you need to bring the item directly to our store at 234011 Range Rd 284, Rocky View County.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at gardenscents@gmail or phone (403) 234-9190 for questions related to refunds and returns.