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Refund and Returns Policy
We are open for the season, See you at the garden center store!
Hours 9:00am to 6:00pm Daily. 9:00am to 8:00pm Thursday and Friday
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Goods are exempt from being returned or exchanged are Fertilizers and Pesticides, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Additional non-returnable items:
- Health and personal care items
- Any item that is returned more than 14 days after initial purchase.
To complete your return, we require a receipt or proof of purchase. If the customer name is not on the receipt or proof of purchase is not presented with the return, the return will not be approved.
Refunds
Once your return is received and inspected and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This usually takes between 3 to 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you need to bring the item directly to our store at 234011 Range Rd 284, Rocky View County.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be issued to be used at a later date. There are no cash refunds..
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you need to bring the item directly to our store at 234011 Range Rd 284, Rocky View County.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at gardenscents@gmail or phone (403) 234-9190 for questions related to refunds and returns.