Warranty and Return Policy
Tree and Shrub Warranty
We offer a warranty on our Trees and Shrubs to ensure our customers we are providing quality, healthy plant material. We will warranty our Trees and Shrubs for ONE YEAR from date of purchase or until June 15, if purchased in early spring. Warranty covers replacement of tree or shrub only. Planting and delivery are NOT included with warranty replacement. To redeem the warranty you must return the tree or shrub with the original receipt and plant tag and you will receive a ONE TIME replacement of equal value. There will be NO CASH REFUND for any plant material.
Excluded from Warranty
Our warranty covers: that our trees and shrubs will survive our climate and are of goo quality and health when they are purchased from our garden center. We guarantee our plants will grow here when properly planted and maintained. Due to many reasons beyond our control some plants may not be covered by the warranty if:
You do not return the plant with the Garden Center receipt and the attached plant tag. Any trees or shrubs purchased at a sale price, clearance or discount of equal to or greater than 20% have no warranty.
The plant is still alive but has suffered in appearance but will recover.
Negligence of care, including improper handling, planting; planting to deep, planting in water and drowning, over watering.
Severe weather event such as hail, wind, snow or frost.
Physical damages caused by handling, planting, animals, insects or disease.
Warranty does not apply to annuals, perennials, hanging baskets, planters, bulbs, vegetables, herbs or tropicals.
All returns must have original receipt. The products being returned must be in original condition with original packaging. Returns of plants must be done with in 3 days of purchase and must be in good condition. Hard good returns must be made within 30 days of purchase. There are NO returns on chemicals.
Shipping and Delivery
Customers wanting items flagged as SOLD OUT or quantity is insufficient, please click or tap on the link below so that we may source the quantity required. Please indicate item and quantity. Please note that additional quantities are subject to availability. Request Additional Quantities
Please note that ALL pre-booked orders MUST be picked up between May 10 and May 31 (current year). Holding fees may be applicable for pre-booked orders picked up after May 31. All pre-booked sales are FINAL. In the event that the item is not available, customer may choose between a refund or an available substitution at the equivalent dollar value, for the particular item.
Orders after May 10 will be ready for PICK UP within 2-5 days from order date. You will be notified within 24 hours by email when your order is ready for PICK UP.
All online purchases will be available for curbside pickup when garden center store is open, weather permitting. Hanging baskets will be available for pick up mid May. Shipping is now available to Chestermere, Langdon, Conrich, Calgary, Airdrie and Strathmore. Third party shipping arranged by customer can be accommodated. To ensure your order is ready, please contact us to arrange for pick up time.